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Consumer Reports Ranks St. John Medical Center Among Top 10 in Country for Patient Safety

Westlake – St. John Medical Center, which is co-owned by University Hospitals and the Sisters of Charity Health System, is rated as one of the top hospitals in the country for patient safety, according to the latest issue of Consumer Reports, which released safety scores on more than 2,500 U.S. hospitals. In the report, St. John Medical Center rated as the 10th safest hospital in the country.

“We are focused on patient safety every day,” said William A. Young, President and Chief Executive Officer of St. John Medical Center. “Each and every person in our hospital is empowered to make patient safety a priority.”

Consumer Reports combined five key measures into one composite score (from 1 to 100), giving consumers a way to compare hospitals on patient safety. St. John Medical Center scored a 73 on a 100-point scale. The national average safety score was 51, while the highest-ranking hospital in the country scored a 78.

Why are some hospitals safer than others? "Likely because they do a lot of things – some little, some big – well," said John Santa, MD, medical director, Consumer Reports Health. "That includes everything from making sure staff communicate clearly with patients about medications, which can help prevent drug errors, to doing all they can to prevent any hospital-acquired infections," he said.

According to Doris Peter, PhD, associate director, Consumer Reports Health "The take-home for doctors is that they should be aware of the quality of care in their own hospitals and those that they refer their patients to. The take-home for patients is that there is variation in the quality of care and that they need to look at the data and hold hospitals and doctors accountable.”

Consumer Reports calculated a patient safety score for 2591 hospitals by combining five measures of patient safety into a single composite score (from 1 to 100), using the most recent available data from the Centers for Medicare & Medicaid Services and the Centers for Disease Control and Prevention. Three of the measures (mortality, readmissions, and overuse of computed tomography scans) apply to patients aged 65 years and older, and the other 2 (hospital-acquired infections and communication) apply to all adults.

“We are proud of the work of St. John Medical Center’s medical staff and employees that make patient safety a priority,” said Young. “We are constantly working to better understand how we can improve the care we provide to our patients and their loved ones.”

The article is available in the May issue of Consumer Reports and online at www.ConsumerReports.org.

Advanced Wound Care Center at St. John Medical Center to Open

Westlake – The new Advanced Wound Care Center at St. John Medical Center will open to patients suffering from chronic, non-healing wounds in December. The Wound Care Center is located adjacent to the Medical Center campus at 29160 Center Ridge Road, Suite S.

Chronic wounds affect an estimated seven million people in the United States, with the numbers growing 10 percent every year due to an aging population and a sharp rise in the incidence of diabetes and obesity. Other causes include pressure ulcers, circulatory problems, infection, wounds related to burns, and traumatic and post-operative wounds.

“For most people, it takes time for wounds to go away,” says Nata Mendlovic, MT(ASCP), MBA, director of the Advanced Wound Care Center . “But for some, healing may require advanced treatments from specially trained physicians and nurses.”

Patients will generally come to the Wound Care Center for a wound that has not healed after eight weeks or has not improved after four weeks. Multiple therapies will be offered to achieve healing results in the shortest period of time.

According to Mendlovic, multidisciplinary staff members in the hospital-based program will collaborate to foster the healing process and resolve underlying problems. Credentialed staff members include experts from podiatry, vascular surgery, general surgery, plastic surgery, infectious disease and family medicine, as well as registered respiratory therapists who specialize in hyperbaric oxygen therapy, nurses and case managers, who will follow proven evidence-based clinical pathways to solve wound problems. All physician staff members are trained and certified in advanced wound care and hyperbaric oxygen therapy training.

“The Wound Care Center will provide a full assessment and look for factors that may contribute to the wound’s ability to heal, such as nutrition, medications and medical conditions, says Mendlovic. “We will offer multiple therapies to achieve healing results in the shortest possible time,” she says.

Mendlovic says most patient wounds will be healed within six to 16 weeks, depending on the acuity of their condition. “Our goal is to help individuals experience optimal quality of life,” she says.

Therapies to promote wound healing include two hyperbaric oxygen chambers, bioengineered tissue substitutes, energy-based treatment therapies, compression therapy, advanced wound dressings and surgical treatments.

The Advanced Wound Care Center at St. John Medical Center will be open 8 am to 4:30 pm, Monday through Friday. For an appointment, patients may call the Center directly at 440-827-5300, or be referred by their physician.

St. John Medical Center Names Avon Resident as New Human Resources Manager

Westlake – St. John Medical Center (SJMC) has selected Amy Wing, PHR, as its new Human Resources Manager. Amy began her new position in early September 2013.

"We are pleased to welcome Amy to our hospital family," says William A. Young Jr., president and CEO of St. John Medical Center. "Her knowledge and skills will help maintain and enhance the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices."

Wing is an accomplished human resources leader with extensive experience in employee relations, performance management, change management, recruitment/selection, policy development and interpretation, regulatory compliance and reporting, and training.

A resident of Avon, Wing comes to St. John Medical Center from Safeguard Properties LLC, the largest privately held mortgage field services company in the country. She served as Safeguard’s Human Resources Manager, leading a staff of five and managing employee relations for 1,600 employees nationwide. She started at Safeguard in 1999, first as a recruiter and HR generalist, before becoming Human Resources Manager in 2007. She previously served as a recruiter at Oracle Corporation and New Resources Corporation.

"With her rich and varied experience, Amy will serve as a tremendous asset to St. John Medical Center," says Jason R. Elliott, SPHR, Vice President, Human Resources for University Hospitals. "She will contribute to the hospital’s ability to grow and attract the best employees."

Wing received her bachelor’s degree at Kent State University and has PHR (Professional in Human Resources) certification from the Human Resource Certification Institute. She is an active member in the Society for Human Resource Management and the Cleveland Society for Human Resource Management.

St. John Medical Center is a 194-bed medical facility with 1,300 employees, 400 volunteers, and a medical staff of nearly 600. Co-owned by University Hospitals and the Sisters of Charity Health System, the medical center is a nationally recognized Catholic healthcare provider as well as a teaching hospital affiliated with the Ohio University Heritage College of Osteopathic Medicine.

St. John Medical Center Names New VP of Patient Services and CNO

Westlake – St. John Medical Center (SJMC) has selected a Fairview Park resident to serve as its new Vice President of Patient Services and Chief Nursing Officer (CNO). Cheryl Hagan O’Malley, MSN, RN, BA, CMSRN, began her new position in August 2013.

"We are pleased to welcome Cheryl to our hospital family," says William A. Young Jr., president and CEO of St. John Medical Center. "She brings nearly 30 years of clinical experience and progressive nursing leadership with strong values in patient care and human relationships."

As Vice President of Patient Services and Chief Nursing Officer, Hagan O’Malley will be responsible for creating a nursing environment that fosters collaboration, partnering with physicians to ensure a smooth workflow, and ensuring that nursing standards are upheld.

In addition, she will help ensure the delivery of quality clinical care, maintain regulatory and compliance approvals and accreditations, work with senior management and medical staff to develop strategic plans, and help cultivate relationships across functions and departments. Hagan O’Malley also will have administrative responsibility of the practice of nursing in support of the hospital’s mission, vision and values.

Hagan O’Malley comes to St. John Medical Center from Lake Health System in Lake County, where she supervised more than 250 employees as Director of Critical Care and Emergency Services for Lake Medical Center, Tripoint Hospital and the Madison Campus. Prior to Lake Health System, she served in several roles at Fairview Hospital, including Senior Director of Patient Care Services, Director of Medical/Surgical Nursing, and Director of Nursing Operations. She also served as Director of Workforce Development for Cleveland Clinic’s Western Region Hospitals (Fairview, Lakewood and Lutheran); Director of Patient Care Services, Clinical Nurse Coordinator and Patient Care Coordinator and ICU Staff Nurse at Lakewood Hospital; Nursing Supervisor at Manor Care Nursing Home; staff nurse in Labor and Delivery at Fairview Hospital; and a staff charge nurse at the old St. John Hospital on Detroit Avenue.

Hagan O’Malley earned her Masters of Science in nursing from the University of Phoenix, and received Bachelor of Science in nursing and bachelor of arts in psychology degrees from Ursuline College. She is a member of several professional organizations, including the American College of Healthcare Executives, the American Organization of Nurse Executives, and the Academy of Medical-Surgical Nurses. She has participated in numerous nursing publications and presentations, and is currently active on several community boards.

For more information, please contact Patrick J. Garmone, Director of Public Relations and Marketing at 440.827.5148.

St. John Medical Center Introduces Centralized Scheduling Service

Westlake – St. John Medical Center has introduced a central scheduling service designed to improve patient satisfaction and provide faster scheduling of hospital outpatient procedures and testing appointments.

"Our central scheduling team is professionally trained to provide our patients with fast and accurate scheduling," says William A. Young, CEO and President of St. John Medical Center. "They will offer our patients easy access and one-stop shopping."

Centralized scheduling is responsible for most out-patient scheduling procedures such as Pre-admission Testing, Radiology services (CT, MRI, Ultrasound, Diagnostic and Mammography), Respiratory Therapy, Biometrics (Cardiology Diagnostic Lab, Vascular Lab and Neurodiagnostic, and Diabetes and Nutrition Education. The centralized scheduler cannot make appointments for provider office visits or surgery.

"Patients calling to schedule an appointment can speak directly with a hospital representative who can find a time to meet their needs," says Betsy Shaughnessy, Director of the Revenue Cycle Operation at St. John Medical Center. "Live central scheduling also provides patients with an opportunity to ask pre-visit questions."

To save time, patients should have their physician’s order and insurance information available when making the call. Once patients are pre-registered and exams have been scheduled, the patient will report directly to the department or test location without going through registration.

The centralized scheduling service is available Monday through Friday, from 7 a.m. to 6 pm. To schedule an outpatient or testing procedure, call 440.827.0222, or toll-free at 877.492.0222.

UH Announces Appointments Online for Emergency Room Service

CLEVELAND, Ohio -- Patients can now make an appointment online for eight University Hospitals emergency rooms and wait their turn in the comfort of their home.

The service started a few weeks ago and is for people with non-life-threatening conditions, said Richard Hanson, president of UH community hospitals and ambulatory network.Those with life-threatening emergencies should call 911 or immediately head to a hospital.

Patients waiting at home will get email and automated phone status updates from the InQuicker online system in case of delays, Hanson said, and generally the wait should be only about 15 minutes once they arrive at the emergency room. "The intent of this project is not to reduce waiting time, but to give patients the choice of waiting in line at home," he said. The software estimates available treatment times based on how many patients are in need of care; online users are subject to the same triage and queuing as others in the ER.

UH is the only hospital system in Ohio with the online appointment service, InQuicker company spokesman Chris Song said. Three Dayton-area hospitals offered the system on a trial basis earlier this year. Those medical centers are no longer using the service but are in talks with the company about renewing the licensing agreement, Song said.

While the online service is only being offered in community medical centers and one urgent care center right now, it should be "rolled out" at UH Case Medical Center's University Circle emergency department by the end of the year, Hanson said. The system is online at uhhospitals.org/inquicker. A prompt allows the user to click on one of the emergency room locations. The user then selects a treatment time and fills out a form with their name, phone number and symptoms.

The system sends an alert to the ER when a time is set by an online user and a nurse reviews the person's symptoms. InQuicker is designed to detect key words that may indicate if the person's condition is life-threatening and will not allow the appointment to be scheduled, Song said. InQuicker will instead tell the person to call 911. The ER nurse may follow-up with a call as well.

Song said InQuicker was founded in 2006 and began to grow in earnest in 2010. At that time, the Nashville company had 28 partners. Today, there are 158 emergency rooms or urgent care centers in 21 states using the InQuicker system, Song said. About 80 percent of the people using the service nationwide wait less than 15 minutes before being seen by a doctor or nurse, he said.

Hanson said UH considered the system at the suggestion of some emergency room physicians. He would not reveal how much InQuicker cost UH, but said that the service is free to patients.

Song emphasized that the service is for people who are sure that they can wait at home safely with no health risk. Examples of non-threatening ailments include: urinary track infection, fever, migraine headache, sprained ankle, back pain.

Conditions for which people should go immediately to the emergency room or call 911 include: severe chest pain; near drowning; shortness of breath or not breathing; severe injuries to eyes; severe abdominal pain; head, neck or back injuries; allergic reactions; swelling in face or neck; wheezing; seizures; fractures with exposed bone or bone deformity; suspected drug overdose or poisoning; uncontrolled bleeding; uncontrolled coughing; vomiting blood.

UH medical center emergency rooms offering the online ER scheduling service include: Bedford, Conneaut, Geauga, Geneva, Richmond, Twinsburg, Ahuja in Beachwood and St. John in West Lake (a joint venture of UH and Sisters of Charity Health System). The online system also can be used for the urgent care center in Twinsburg.

Though other area hospitals do not have similar online services, Lake Health two years ago began posting ER wait times on Twitter for its two medical centers, TriPoint and Lake West.


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